Privacy Policy

Shivalay Enterprise (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal data. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and safeguard information when you access or use our website, mobile application, or any related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Policy. If you do not agree with this Policy, please discontinue use of our Services.

We reserve the right to modify or update this Policy at any time. Any changes will be effective upon posting on this page, with an updated revision date.

1. Information We Collect

We may collect the following categories of information:

1.1 Information Provided by You

When you interact with our Services, we may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Phone number

• Postal or physical address

• Account registration details

• Any other information you choose to provide

1.2 Financial Information

Where applicable, we may collect transaction-related information, including payment details, billing amount, currency, and payment method. We do not store sensitive payment card details unless required and processed through secure third-party payment gateways.

2. Automatically Collected Information

When you access or use our Services, we may automatically collect certain technical and usage data, including:

• Internet Protocol (IP) address

• Device identifiers and device type

• Browser type and operating system

• Log data, access times, and pages viewed

• Cookies, pixel tags, and similar tracking technologies

• Usage patterns and interaction data

If you access the Services via a mobile device, we may also collect location information based on device settings and permissions.

3. Use of Information

We use the information collected for the following purposes:

• To operate, maintain, and improve our Services

• To process transactions and manage user accounts

• To provide customer support and respond to inquiries

• To communicate service updates, notices, and administrative messages

• To send promotional and marketing communications (where permitted by law)

• To detect, prevent, and address fraud, security incidents, or unauthorized activity

• To analyze usage trends and enhance system performance and functionality

• To comply with applicable legal and regulatory obligations

4. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose personal information only under the following circumstances:

• To comply with applicable laws, regulations, legal processes, or governmental requests

• To trusted third-party service providers who assist in operating our Services (subject to confidentiality obligations)

• To enforce our Terms and Conditions or protect our legal rights

• With your explicit consent or direction

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and improve Services. Users may control cookie preferences through their browser settings; however, disabling cookies may affect certain functionalities of the Services.

Third-party services may also use cookies, and we are not responsible for their privacy practices.

8. Third-Party Services

Our Services may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of such third parties. Users are encouraged to review their privacy policies independently.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will take appropriate steps to delete it.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal data, including:

• Access to your personal information

• Correction of inaccurate or incomplete data

• Request deletion of your personal data

• Withdrawal of consent (where applicable)

Requests can be submitted using the contact details provided below.

11. Changes to This Privacy Policy

We may update or revise this Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the Services after such changes constitutes acceptance of the updated Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Shivalay Enterprise

Email: support@shivalayenterprise.com